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The World Travel Awards organization has chosen Vinpearl Resort
Nha Trang as Vietnam’s leading resort in 2011.
This is the fourth time Vinpearl Resort Nha Trang has received awards from this
organization.
The World Travel Awards, based on customer satisfaction, aim to improve
competitiveness and quality of tourism and hospitality services around the
globe.
The selection conducted on the worldtravelawards.com website attracted tourism
experts and travel agencies as well as tourists worldwide. Vinpearl Resort Nha
Trang received thousands of ‘votes’ from 213,000 customers, tourism companies
and travel organizations in more than 160 countries.
Director General of the Vinpearl Company, Dang Thanh Thuy, said his company
studied successful resorts around the world and, based on their experiences,
selected service products suitable for Vietnam's culture, customs, and climate,
with a focus on Vietnamese cuisine and traditions.
Thuy added that Vinpearl is concentrating on quality control and collecting
ideas from its customers via email.
The resort is also developing a system of customer profiles to provide more
personalized service for return guests.
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