|
 Directly working with local operator with
help you reduce the time, money and unsorted problems during tours
- Online with Yahoo, Skype, Outlook 9 hours/day and 6 day/week, available on
mobile phone 24/7, we ensure a latest response 2-3 hours after receiving your
email.
- No problem is unsolved in time, because we have local representatives and our
tour operators are on phone 24/7 that help with quickest solution basing on
customers' benefits. See our
mechanism for solving problem on tours
Your any amendment in service cut-down
which does not conflict with the conditions of booking, or our failure to
provide proper services will result in a refund to you by the most appropriate
way. Once after giving a refund to a customers, they emailed us that they were
extremely surprised to receive that refund, we were no less surprised, because
we think that it is completely certain to give a refund when we fail to provide
correct services as agreement.
You
can communicate with us in English or French.
You'll almost always contact to the same
tour operator to the end of your trip. That person will take time to deeply
understand your requirement and try his/her best to bring you an unforgettable
holiday with interesting experience.
We also have long-termed contracts with a
number of experienced tour guides speaking English, French, Spanish, German,
Italian. They all committed to bring the best services to our guests.
With our sustainable tourism policy, we
get strong support from local service providers, thus we guaranteed best price
available.
Besides, with our comprehensive knowledge
of destinations and services available, we will provide the right alternatives
for customers in case of force majeure such as natural disasters, war or
conflicts or any adjustment of the government.
Also, please refer to our checklist:
Checklist for tour operators
Checklist for tour guides
Checklist for selecting hotels
Checklist for selecting restaurants
Checklist for selecting transfer services
Checklist for travelers
|
