Anthony Foster Brown, Australian citizen,�visited Vietnam on 31 Dec 2009

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Anthony Foster Brown, Australian citizen,�visited Vietnam on 31 Dec 2009

HTML clipboardDear Ms Hien
Happy New Tiger Year to you too.
First of all your service has always been very good and professional.
My only feedback would be that I did not realise that we had vouchers to collect the tickets and not the actual tickets. So when we arrived at the train station we were a bit confused where we had to go to. (It was also new year''s eve so i guess the satation was a lot busier than normal). I think originally you said someone could meet us at the station and I guess if we had chosen to do this it would not have been a problem. I''m not sure what your standard procedure is.
But if your customers are going to the station by themselves - i would make it clear that they have vouchers only and exactly where to go to collect the tickets.
Thank you again for your excellent service
Best regards
Mr Tony

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