Kokyong Chan, Singaporean citizen, used Tuan Linh Travel Services on 09 Aug 2009
Hi Than Mai, Thanks for your email. Overall, we have mixed review with regards to your service. Our Day 1 to 5 trip (HCMC - Cantho- HCMC), has been great !! I must say we have a very helpful guide (Mr Long) and driver who provide good service to us tru out our journey. Long has really bring out the best in HCMC and Cantho - both places of interest, history and food. Special thanks to Mr Long for helping us way past Day 5 of our trip (Day 6 to Day 9) when we have problem communicating with the Dalat guide and giving us a call almost every night (Day 6 to Day 9)to see if we required any help. For our Dalat trip ( Day 6 to Day 8) , we are quite disappointed in the guide service . We asked for an English speaking guide. However, our Dalat guide hardly speak English. We have a hard time talking to him. That spolit our mood at Dalat although I must say Dalat is a beautiful place. To make matter worst, the guide "refused" to take us to places that we requested to go (Now I''m not sure whether he understands what we want.... after a while we get too tired to communicate to him....).When we asked for eating places, he do not know where to bring us to , we end up being "chop" by a Chinese restuarant that I cant recall..... To sum up, I thought the driver service is great. For guide service, I thought the guide shd be able to speak good English if we requested for an English guide. I was told that our Dalat guide was only 7 months into his job. If he is too new, then he shd be accompanied by a senior which will allow him to pick up valuable experience. Generally , I thought Vietnam tour guides are on the quieter side. I thought it will be good if the guides could speak up more eg giving an introduction of the places that we are visiting , when we are at the museum bring out the best in the exhibits,....etc. I hope the above will help improve your service. Vietnam is a nice place. I will definitely visit it again esp North and Central Vietanm. Hopefully when I do visit again, your service will have improved. I look forward tousing your service in the future. Thank you. Regards Kokyong
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